Heriot Brown

In the fast-paced and ever-evolving world of legal operations, the implementation of modern technology solutions, such as electronic billing (eBilling) and contract lifecycle management (CLM) systems, has become crucial for in-house legal counsel. These innovative tools can streamline processes, improve efficiency, and foster better collaboration with external law firms. However, adopting new technology requires careful planning and execution to ensure a seamless integration. In this blog post, we’ll explore valuable advice shared by the In-House Legal Operations community during their recent chat, helping you pave the way to successful implementation and maximize the benefits of eBilling and CLM technology.

Design and Optimise Your Workflow:

Before diving into implementation, take the time to design and optimise your workflow. Understand your existing processes, identify pain points, and explore how the new technology can address them. Ensure that your internal processes are streamlined and efficient, so that when you integrate the new technology, it complements your operations rather than complicates them.

Leverage Data for Informed Conversations:

Gather and analyse data to gain valuable insights into your legal operations. Use this information to initiate conversations with your law firms and discuss how they allocate resources to handle your matters. Identify any gaps in service or areas for improvement and share these insights with your vendors to ensure that their solutions align with your needs.

Identify and Eliminate Bottlenecks:

Map out your current processes comprehensively and identify bottlenecks that hinder productivity. This exercise will help you create a wishlist of features you desire in your new technology, as well as a “must-have” list to communicate with potential vendors. Addressing these pain points early on will set the stage for smoother implementation.

Understand the Vendor’s Roadmap:

When evaluating potential technology vendors, inquire about their future plans and expansion strategies. Ensure that their roadmap aligns with your long-term goals and requirements. A technology partner who has a shared vision for the future can provide continuous support and updates that adapt to your evolving needs.

Prioritise Change Management:

Implementing new technology involves a cultural shift within the organisation. To facilitate this transition, invest in comprehensive change management strategies. Offer one-on-one training sessions, hold regular team meetings to address concerns, and highlight the benefits that the technology will bring to the users. Clear communication and support will foster buy-in and enthusiasm among your legal team.

Preserve the Human Element:

While automation is advantageous, it’s essential to maintain the human touch in your legal team’s interactions. Consider arranging weekly “surgery” sessions, where members of the business can engage with the legal team to seek clarification or ask questions. This will foster a sense of collaboration and accessibility, ensuring that the technology enhances rather than replaces human relationships.

Adopting eBilling and CLM technology can revolutionise the way in-house legal counsel operates, improving efficiency and collaboration with external partners. By following these expert tips from the In-House Legal Operations community, you can ensure a successful implementation journey. Designing your workflow, leveraging data for informed conversations, addressing bottlenecks, understanding vendor roadmaps, prioritising change management, and preserving the human element are the key pillars for a seamless transition. Embrace the digital transformation and empower your legal team for a brighter, tech-savvy future!

Get in touch with the Heriot Brown In-House Legal Recruitment legal ops community to join the discussion and explore other channels to further enhance your legal operations journey. Together, we can navigate the evolving landscape of legal technology and stay ahead in this dynamic industry. Contact Head of Community Emma Bower for more: [email protected]